Week 1 EOC: Great Customer Service

I am not the biggest fan of Denny's but during family game night none of us wanted to cook, needless to say we ended up at Denny's. Once we stepped in we were seated quickly due to the lack of people dining in and started deciding what to eat. Shortly after we ordered we hear a big crash coming from the kitchen, it was my mom's food. Our waitress came by our table and explained what had happened and that she was sorry. Not to mention it was the last pot roast they had to serve.  Our waitress was so upset with herself that she had the manager bring us the rest of our food to prevent any more accidents. The manager had my moms dinner taken off of the tab and gave our whole table of 6 free desserts. It's great because normally the dinner is taken off the tab and that's it. But instead the whole table got treated to a tasty, well tasty for Denny's, dessert.

In my opinion Denny's treated the situation like they should typically do in situations like this. I've been to many different Denny's where the service was horrible; those are the Denny's I refuse to go to ever again. However the Denny's in Tehachapi, CA is probably the only one I will go back too due to its very nice employees. The employees were all very nice and approached us with happy attitudes and a smile. Our waitress also brought us refills on our drinks before we were half way done with them. Even while walking out of the restaurant all the employees, even the ones who didn't serve us yelled their whole thank you's and have a nice day to us. We all left happy and satisfied with our service and free chocolate lava cakes with ice cream.